Complaints Data Analyst

Technologies we use

About the project

Your responsibilities

• Analyze quality data to identify abnormal behavior, trends, and emerging product issues;
• Translate complex analyses into clear problem statements, failure hypotheses, and potential root causes;
• Communicate insights and recommendations to both technical stakeholders (Quality, R&D) and non-technical audiences;
• Proactively identify data quality issues, inconsistencies, or gaps that may impact conclusions;
• Maintain and develop dashboards and reports used for ongoing monitoring of product quality KPIs;
• Support cross-functional projects, SOP updates, and audits within your area of responsibility.

Our requirements

• A bachelor’s degree in engineering or a similar technical field;
• 1–2 years of experience working with data analysis, reporting, or analytics;
• A solid understanding of basic statistics, data interpretation, and structured problem-solving;
• Ability to analyze large datasets, identify trends and anomalies, and draw meaningful conclusions;
• Experience with data visualization and reporting tools such as Power BI, Tableau, or similar;
• Strong written and verbal communication skills, with the ability to explain complex topics clearly to non-technical audiences.;
• Fluency in English and Polish;
• Curious and confident enough to ask critical questions and challenge assumptions, including those made by technical experts;
• Comfortable working across functions and cultures in an international environment;
• Proactive, structured, and able to manage your own work and priorities;
• Detail-oriented and methodical, with a strong focus on data quality and traceability;
• Strong in documentation and committed to producing clear, high-quality analyses.

Optional

• Interest in or experience with AI-driven tools for data analysis and insight generation;
• Knowledge of audit processes and compliance requirements;
• Familiarity with regulatory requirements related to hearing aids or medical devices.

What we offer

• Full-time work agreement in an international organization;
• Learning and development opportunities, adapted to your needs and supporting your growth;
• Flexible working hours;
• Benefits package including social benefits (private medical health care, insurance, sport card, etc.);
• Scandinavian culture – we are informal and care about equality, independence, open dialog, and work-life balance.

Benefits