Complaint & Improvement Investigator (with German)

Bachelor’s or Master’s degree in Business, Logistics or a language‑related field (e.g. Philology)., Strong English and German skills (B2-C1) for seamless communication with stakeholders., Practical working knowledge of SAP and Salesforce., Understanding of logistics and basic accounting processes., Customer‑focused mindset with the ability to simplify complex issues., Proactive, extroverted communicator who builds strong relationships., Flexibility to support various EMEA regions as needed., Viewing complaints as opportunities for growth, not obstacles.

psychological helpline, cafeteria program, free legal consultations, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, life insurance, remote work opportunities, fruits, integration events, retirement pension plan, corporate library, leisure zone, extra social benefits, pre-paid cards, christmas gifts, employee referral program