Commercial Operations Manager (m/f/x)

Our client is an internationally growing manufacturing company with a clear focus on excellent products and the highest quality standards, currently seeking a Commercial Operations Manager in Vienna. The Role
You will establish, coordinate, and centralize our core commercial processes making the commercial organization more efficient, more data-driven, and more scalable. Reporting to the CCO, you lead a small team and act as the strategic-operational link between Sales and its partner functions (Finance, Product, Regulatory, Marketing, SCM).

This is not a back-office support role. You represent Commercial in the Leadership Team and own the operational infrastructure.

What you will do:

• Own and evolve our CRM (Salesforce) architecture, data quality, dashboards, user adoption
• Build and maintain KPI frameworks and commercial dashboards that drive decisions, not just reporting
• Standardize distributor lifecycle processes end-to-end: selection, onboarding, performance reviews, off-boarding, and transitions to direct sales
• Centralize and govern global commercial contract templates
• Consolidate forecasting across markets and channels
• Track commercial headcount and OPEX against plan
• Manage the cadence and content of key commercial meetings
• Representing the commercial function in the Leadership Team

What you bring:

• Several years of proven experience in commercial/sales operations with a focus on partner and channel management not just direct sales models
• Strong background in commercial reporting, performance tracking, and KPI management, with the ability to turn data into actionable business insights
• Hands-on CRM proficiency (Salesforce preferred) including configuration, analytics, and driving adoption across teams
• Demonstrated leadership and people management skills - you build high-performing small teams and drive cross-functional collaboration
• Industry experience in medical technology, life sciences, or diagnostics
• Excellent command of English
• Based in or willing to relocate to Vienna

Our client offers you a key role, short decision-making processes and a competitive monthly gross salary starting at € 4.500,-.

If you are interested in this challenging position we are looking forward to receiving your comprehensive application for ref.no. 110 230 preferably through our ISG-Karriereportal or via email. ISG Personalmanagement GmbH
A-2522 Oberwaltersdorf, Fabriksstraße 12/2/Top 12
Mag. Alexandra Bugram
M: +43 699 18 000 330, T: +43 2256 21111
eMail: [email protected]