Collections Specialist with German

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges. Your responsibilities would include:monitoring customer accounts and detecting overdue payments. Collecting and analyzing data for a selected payment/debt history. Reaching out to customers to discuss their debtsowning the Customer Ledger and is responsible for keeping it clear and clear and meeting collection targetsacting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collectionsworking collaboratively with other HGSS teams ( Front and Back Office teams) to ensure effective delivery of collection processes and that standards are being followedmanaging customer relationship accounts and ensure a high level of service is provided at all timeshandling incoming and outgoing calls with customers-Identifies held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policysupporting and contribute to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS and in line with HEINEKEN’s standardsregularly updating the Team Leader about developments and progress of collections opportunities and issuesdriving own personal development in Finance specific skills and business knowledge of implementing his/her development planensuring process controls, policies and compliance are adhered to and suggest any improvements as appropriatemaintaining complete and up to date process documentation. You are a good candidate if you:German level C1English level B2at least 1 years of experience in OTC Collection areaexperience in accounting background & expertisestrong customer focusCollection experienceHORECA customersability to deal with resistanceunderstanding of end2end Order to Cash process-Business knowledgewritten and verbal communication skillsexperience in multi-national environment (incl. Shared Services Centers)negotiation skills. At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.