Cloud Technical Solutions Engineer, Networking

Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Understand customer issues and advocate for their needs with cross-functional teams including product and engineering teams to find ways to improve the product, and drive high quality production.
Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support, including a need to sometimes work non-standard work hours or shifts as needed.

Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
2 years of experience in reading or debugging code with one of the following: Java, C, C++, software framework, Python, Shell, Perl, or JavaScript.

Experience implementing, administering, and troubleshooting network infrastructure devices.
Experience in using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency/packet loss/other performance issues at the packet level.
Experience with any of these cloud solutions: SQL database administration, Google app engine, open source software communities, Cloud networking solutions, or distributed computing technology.
Knowledge of networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.).
knowledge of system/network administrator level of Linux/Unix operating systems.
Knowledge of basic web technologies (HTTP, HTML, DNS, TCP, etc.).

Hexjobs Insights