Client Onboarding Custody Manager

The Client Onboarding Custody Manager provides full supervisory and leadership responsibility for the daily operations of the Team consisting of 6-8 people. Ensures motivation and development of the team members as well as direction of daily tasks and responsibilities. Leverages extensive experience to provide valuable insights and advisory to team members.Responsibilities:Manage a team of approximately 6-8 direct reports and support the motivation of staff through constant interaction with the teamResponsible for effectively leading, motivating, training, and developing the team to achieve defined business objectivesPerform day-to-day oversight on the account opening and maintenance processing, including daily management of in-process and service-related activitiesFocus on accurate delivery of all functions and resolution of operational exceptions, ensuring the delivery of very high-quality service to customers and internal partnersOptimize manpower based on performance metrics to achieve expected productivity levels and to ensure that the team delivers as per service level agreementsSupport process improvements and automation initiatives aimed at reducing manual work and operational riskDeal with variable and sometimes complex issues with substantial potential impact and short delivery timeMaintain a strong culture of risk and controls in the team through various processes and check pointsQualifications:Minimum 5 years of experience in the financial sector, specifically within Securities Services; additionally direct exposure to client account opening and maintenance functions will be an advantagePrevious team leading or supervisory experience is requiredDemonstrate a high level of diligence and motivation; able to effectively combine people and process responsibilitiesAdvanced execution, self-organization, and time management skills combined with strong analytical and problem-solving skillsProven ability to drive process automation and optimize team performance through data-driven metrics, consistently meeting service level agreements.Proficient in Microsoft Office and fluent in English (written and spoken)Readiness to work during public holidays on rotational basisBy joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential ratesEmployer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential ratesEmployee Assistance Program financed by EmployerPaid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential ratesAdditional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.Additional day off for volunteeringCafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.Opportunity to receive an annual discretionary incentive awardSpecial offers and discounts for employeesClick here to review the Remuneration Regulations extract.  Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. # LI-AŁ1------------------------------------------------------Job Family Group: Customer Service------------------------------------------------------Job Family:Institutional Client Onboarding------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location Full Time Salary Range:165 020,00 zł - 280 980,00 zł------------------------------------------------------Most Relevant Skills Please see the requirements listed above.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.------------------------------------------------------This job opening is for an existing job vacancy.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster.