Application Production Support Analyst

Technical:
Perform first level support responsibilities for various platforms (Windows, Linux, Mainframe)
Handle both Mainframe and Distributed job scheduling responsibilities
Manage production activities via various mainframe and distributed tools. Initiate corrective actions in a professional and timely manner when applicable
Provide second level phone support for a variety of desktop, application, security and data accessibility incidents/requests
Perform Incident Management responsibilities, including the managing of the incident tickets, collaborating with support teams, effective communication of issues and detailed documentation of events
Manage the distributed scheduler infrastructure and handle the application administration duties
Client/User Support:
Provide professional phone support to our global users and clients
Monitor transmissions from business partners and follow contingency plans, as needed
Serve as an escalation point for all system support teams
Perform testing activities as required by the application developer teams
Create detailed incident, problem and request documentation in support of the user/client needs
Maintenance:
Perform Data Center facilities management (Assets Mgmt, Change Mgmt, Security Administration)
Direct vendor maintenance activities for all BBH locations
Continually help ensure that operational documentation, procedures and standards are developed and maintained

One of the Following: BA/BS Information Technology + 3 years’ relevant experience preferred, Will consider Entry Level candidates with a BA/BS in Information Technology with sufficient relevant coursework and demonstrate a high level of technical knowledge and aptitude, H.S. + equivalent experience
Basic understanding of mainframe and distributed software tools
Capability to perform first level support for Linux and Windows platforms
Knowledge of standard desktop tools, such as Microsoft Office suite including Microsoft Outlook
Experience with mainframe and/or distributed scheduling concepts is a plus
Motivated individual interested in working with other IT teams
Demonstrate customer service skills when performing second level phone support of desktop, application and security needs

To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
Private medical care
Life Insurance
Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues
Professional trainings and qualification support
Wellbeing Program
Online Social Fund benefit platform
Social, sport and integration events
Onboarding Program for new hires

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