Supportability (Quality Assurance) Manager

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

At SpotOn, we don’t believe in "QA" as a safety net that catches bugs at the very end of a sprint. We believe in Confidence—the absolute certainty that the code we ship today empowers our merchants to run their businesses flawlessly tomorrow.

As a Confidence (Quality Assurance) Manager, you will lead the strategic vision and the team responsible for manual and automation testing across our products. You will guide our Automation Testing strategy, build robust tools, and—most importantly—foster a culture where the mindset of writing automated tests is shared by every single software engineer on the team.

Why This Role Matters?

Our software does not run in sterile, quiet offices. It runs in chaotic, high-heat, high-noise environments. Picture a Saturday night dinner rush: kitchen staff are rushing, servers are tapping screens with greasy or wet fingers, the Wi-Fi network is fluctuating, credit card readers are dropping connections, and the printer just ran out of paper mid-receipt. In this environment, staff have zero patience for sluggish UI transitions, and there is no room for error. High staff turnover in the US hospitality industry also means our systems must be incredibly intuitive—any UX friction leads to order mistakes and lost revenue.

A system crash, a broken payment flow, or even a 3-second lag during peak hours doesn’t just mean a minor glitch; it means cold food, lost tips for hard-working servers, angry diners, and thousands of dollars in lost revenue for the restaurant owner.

Your mission as a Confidence Manager is to address these harsh, real-world conditions:

• Where Code Meets Physical Chaos: Ensure our software is resilient to the unexpected—such as unexpected network dropouts (offline-mode reliability), hardware peripheral disconnects (printers, cash drawers, terminals), and rapid, muscle memory UI tapping.
• UX and Real-User Experience Focus: Champion tests that measure actual user perceived latency, UI transitions, and end-to-end user journeys rather than just validating API endpoints.
• Zero Downtime during Peak Hours: Guarantee that critical login, getting menu updates, checkout, ordering, payment flows, and end-of-day reports are bulletproof across Web and Mobile platforms through regression coverage.
• Rapid Time-to-Market: Accelerate feature shipping by building automated, self-healing, and highly reliable CI/CD test feedback loops, removing human-bottleneck manual validation.

Here’s a bit about what we have to offer:

• Competitive salary
• Training budget 3500 PLN gross per year.
• Access to e-learning platforms (O’

Reilly).

• Fully paid private healthcare in LuxMed.
• Access to the Worksmile platform with a monthly top-up.
• Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week.
• New Macbook Pro, 4K monitors or whatever tools you need.
• Flexible working hours.
• New, modern, bright and comfortable office space in the city centre.
• Access to the company’s library.
• Chill out room with a Play

Station and games.

• Free snacks and beverages in a kitchen.
• Company parties and social activities.
• Employee referral program.
• Parking space in the underground garage.