Support Specialist with English and Polish – Shift Work (f/m/x)

We are looking for a Support Specialist with English and Polish. You will be providing support to one of the major players in the aerospace/defence sectors in the US and Canada, also supporting other international locations.

Please note that this is a shift work and the following shifts are available:

Monday – Friday / 23:00 – 7:00Monday – Friday / 13:00 – 21:00Sunday – Thursday / 13:00 – 21:00The project involves remote work.

Your tasks

• Provide technical support for internal and external users, resolving issues related to hardware, software, networks, and telecommunications
• Diagnose and troubleshoot technical problems based on user reports, leveraging expertise and historical data to identify solutions
• Escalate complex cases to appropriate specialists
• Ensure prompt and effective issue resolution while adhering to service level agreements (SLAs)

Log and track support requests using relevant tools, maintaining accurate records

• Offer remote support for VPN users and assist with mobile devices, encrypted USBs, and secure network accounts
• Maintain and update documentation, including technical procedures and processes
• Communicate system alerts and outages to users as needed
• RequirementsAt least 6 months of experience in a similar roleVery good telephone etiquette skills and communication skills overall
• Proactive and eager to learn from colleagues
• Strong team player with the ability to work independently
• Excellent written and verbal communication skills in English and Polish
• Proven ability to deliver exceptional customer service
• Residing in Poland required
• Nice-to-have requirements
• Previous technical support experience