ServiceNow Discovery Engineer

ID80139AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

Why join usIf you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

About the roleWe are looking for a ServiceNow Discovery Engineer to join an enterprise-scale Discovery Engineering squad that executes discovery across millions of infrastructure targets on daily and weekly schedules. You will design and build AI agents that analyze Discovery logs, classify failures, identify root causes, and generate corrections to Discovery probes and patterns with appropriate testing guardrails, while also developing observability agents that continuously assess MID Server health, throughput, and coverage. The role requires hands-on ServiceNow Discovery experience including MID Servers, Patterns/Probes, and CMDB/CSDM data quality.

What you will doContinuously assess the health of the ServiceNow Discovery ecosystem, including MID Servers, discovery schedules/playbooks, target execution, throughput, latency, failures, retries, and discovery coverage.

Convert operational knowledge, runbooks, and recurring troubleshooting procedures into structured, documented workflows, progressively enabling the engineering team to reduce manual investigation.

Regularly collect, aggregate, and interpret metrics and telemetry from ServiceNow Discovery, logs, and monitoring platforms to turn them into actionable engineering improvements.

Investigate complex infrastructure attributes and relationships to ensure data quality and successful discovery execution.

Must havesHands-on experience with ServiceNow Discovery, including MID Servers, Discovery Patterns/Probes, credentials, schedules, Discovery Status, ECC Queue, and troubleshooting Discovery failures.

Experience developing or modifying ServiceNow Discovery Patterns and Probes and understanding how infrastructure attributes and relationships are discovered.

Experience with ServiceNow CMDB/CSDM, Configuration Items (CIs), identification/reconciliation, relationships, and CMDB data quality.

Practical knowledge of Infrastructure Engineering with Linux, Windows Server, compute, virtualization/cloud infrastructure, authentication, processes/services, and infrastructure troubleshooting.

Working knowledge of TCP/IP, DNS, routing, firewalls, ports, SSH, WMI/WinRM, SNMP, HTTP/S, and common network and infrastructure troubleshooting techniques.

Experience with observability technologies such as Prometheus, Open

Telemetry, alongside Grafana.

Upper-intermediate English level.

Nice to haves

Basic scripting experience (e.g., Python, JavaScript) to assist in automation tasks.

Familiarity working in Agile squads alongside software developers.

The benefits of joining usProfessional growth

• Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
• Competitive compensationWe match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activitiesA selection of exciting projects
• Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
• Flextime
• Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.

Meet Our Recruitment Process

Asynchronous stage – An automated, self-paced track that helps us move faster and give you quicker feedback:

Short online form to confirm basic requirements30–60 minute skills assessment5-minute introduction video

Synchronous stage – Live interviews

Technical interview with our engineering team (scheduled at your convenience)

Final interview with your future teammatesIf it’s a match — you’ll get an offer!