ServiceNow Architect

About the RoleA European institutional client is looking for a ServiceNow Architect / Business Analyst to join their IT operations team on a contract basis. You'll be the primary technical authority on the ServiceNow platform — designing architecture, translating business needs into solutions, and supervising development and improvement projects end-to-end.

This is a hands-on, high-ownership role operating within a complex, security-conscious environment. You'll work closely with developers, project managers, and business stakeholders across the organisation.

A personal security clearance is required for this role.

What You'll DoPlatform Architecture Design

• Design and communicate ServiceNow platform architecture across the organisationSet standards for design, development, quality, and testing
• Design interoperability and interfaces with other systems
• Translate business, user, and technical needs into scalable architecturesMap business goals, project benefits, priorities, components, and system features
• Select and evaluate technologies; collect and interpret system metrics
• Optimise the platform from performance, security, and quality perspectives
• Prepare system documentation and deliver presentations to varied audiences
• Business Analysis
• Assess internal stakeholders' expectations and requirements related to the ServiceNow platform
• Gather, analyse, and translate business needs into optimal technical solutions
• Ensure proposed solutions align with business requirements and architecture design
• Present technical proposals clearly to both technical and non-technical audiences
• Project Supervision
• Supervise implementation of organisation-wide service management capabilities built on Service
• Now
• Oversee ServiceNow development and improvement projects in close collaboration with architects and developers
• Provide recommendations on business requirements and technical designs
• Support risk management, disaster recovery, and security management across teams
• Documentation
• Maintain up-to-date solution documentation including technical design documents, SOPs, user manuals, and knowledge base articles
• What We're Looking For
• Technical Knowledge
• Excellent hands-on experience designing ServiceNow platform solutions (on-prem experience is advantageous)

Excellent knowledge of the ServiceNow product portfolio and service management principles

Hands-on experience with systems modelling tools (Sparx Enterprise Architect, ARIS Architect, or similar)

Solid knowledge of ServiceNow integration technologies: Web Services, SSO, LDAP, REST

• Strong understanding of complex information systems and interoperability
• Knowledge of IT security standards
• Experience creating technical design documents and documentation
• Professional Profile
• Strong sense of responsibility and high attention to detail
• Excellent analytical, troubleshooting, and problem-solving skills
• Strong organisational and communication skills
• Service-oriented, collaborative, and supportive working styleAble to work in a demanding environment with minimal supervision
• High level of initiative and a holistic, forward-looking approach
• Contract Details
• Contract-based engagement (B2B)

On-site presence required

Personal security clearance required (minimum level as specified in the framework contract)