Senior Product Owner Customer Retention (m/f/d)

Technologies we use

About the project

This is how we organize our work

Team size

This is how we work

Your responsibilities

• Define the product vision, roadmap, and strategy for the Customer Retention team, spanning customer communication (newsletters, TXMs, push, notification center) and customer incentives (vouchers, loyalty program, gift-card and benefits communication).
• Shape the tier-based loyalty program as a foundation of limango's retention-based business model — from discovery and target model definition through migration off the current setup — in close collaboration with other IT teams and the business teams.
• Own the newsletter automation platform and its continued development.
• Develop a deep understanding of customer needs and behaviors, and work closely with the development team to deliver high-quality features that meet those needs.
• Prioritize and manage the product backlog based on data (engagement, opt-in/opt-out rates, incentive redemption, retention) and user feedback, ensuring the most valuable features are delivered first.
• Manage the many cross-team touchpoints.
• Collaborate with cross-functional teams including design, engineering, QA, and product management to ensure features are delivered on time and to the required quality.
• Continuously monitor the market, competitors, and industry trends in CRM, retention, and loyalty to keep the product competitive.
• Manage expectations and stakeholders effectively.

Our requirements

• Bachelor's degree in Computer Science, Engineering, Business, or a related field.
• Minimum of 5 years of experience as a Product Owner or similar role in a software development team, ideally in CRM, retention, or loyalty.
• A proven track record of integrating AI workflows into daily operations to make work more effective.
• Proven experience with a larger rebuild, replatforming, or migration project.
• Working knowledge of marketing automation (Emarsys or comparable) and of transactional messaging architectures (event-triggered mails and push).
• Strong understanding of Agile development methodologies and principles.
• Excellent communication, interpersonal, and stakeholder management skills — this role coordinates with more teams than most at limango.
• Ability to analyze and synthesize data to make informed decisions.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively in a team environment and independently.
• Passion for customer communication, retention, and emerging technologies.
• Awareness of GDPR and consent management in marketing communication.

Optional

• Fluent English; German or Polish.

What we offer

• Hybrid or remote work model
• Enjoy the flexibility to work either in a hybrid model -with 2 days per week in our Wrocław office (you choose the days) if you’re based locally - or fully remotely from anywhere in Poland.
• Flexible start to your day
• Flexible start times let you plan your working day in a way that fits your schedule.
• Real benefits you’ll actually use
• Enjoy our products your way, for yourself or your loved ones. Plus, a wellbeing platform with access to health programs, webinars and challenges, as well as private medical care (Lux Med) for you and your family and a Multisport card.
• Office vibes we enjoy
• A treadmill under a desk, ping-pong table, popcorn machine, Xbox console or a quick break on a massage mat - small things that make your day better. You’re also welcome to bring your child or pet to the office - we genuinely love having them around 😊
• Learning & development
• Access to language learning (English, German, Polish) via an app, along with a wide range of courses, podcasts and learning tools. You’ll also grow through international projects, collaboration and opportunities for occasional business trips that give you exposure to different teams and perspectives.
• Eco in action
• From Brita water dispensers instead of plastic bottles to eco-friendly document disposal - we focus on everyday habits that make a real difference. We’ve even planted our own Limango tree to support green spaces in Wrocław.
• Activities and Events
• From sports events to team gatherings, company wide events or casual afterwork events in our office - we like to stay active, spend time together and keep things social, in a natural and easy-going way.

Benefits