Senior Operations Data Analyst

Technologies we use

About the project

Your responsibilities

• Build and improve Tableau dashboards and reports that give Professional Services leaders a clear view of team and project performance.
• Use SQL to query, check, and analyze operational data from different sources.
• Work with managers to define useful metrics, understand their reporting needs, and turn business questions into actionable insights.
• Check the quality and consistency of operational data, investigate gaps, and improve the reliability of reporting.
• Support reporting on areas such as resource utilization, project health, delivery performance, and customer satisfaction.
• Present new metrics and reporting approaches to managers, gather feedback, and support their rollout across the department.
• Identify inefficiencies in day-to-day processes and work with other teams to implement practical improvements.
• Own assigned initiatives from start to finish, communicating progress and resolving obstacles as they arise.
• Support light administration of the team’s project delivery platform, such as managing permissions, roles, and fields. Training will be provided.
• Explore appropriate ways to use AI tools to improve internal workflows and reporting.

Our requirements

• Strong, hands-on Tableau experience, including building and developing dashboards independently.
• Strong working knowledge of SQL for querying, analyzing, and validating data.
• Experience working with operational data and translating it into reporting that helps business stakeholders make decisions.
• The ability to define metrics, assess data quality, and explain findings clearly to non-technical audiences.
• A proactive, self-directed approach to managing tasks and driving them to completion.
• Experience collaborating with managers and cross-functional teams to improve processes or reporting.
• Experience in a SaaS environment. A background in Professional Services, Customer Success, Sales Operations, or a related function would be valuable.
• An interest in learning new systems and using AI tools where they can solve practical problems.

Optional

• Experience with Salesforce, a Professional Services Automation platform, Jira, or other data tools would be a plus.

What we offer

• Medical care.
• Life insurance.
• Multisport.

Apply now