Senior IT Service Specialist

co.brick talents — powered by AI, powered by people. Senior IT Service Specialist

Location: Warsaw, Poland (100% Onsite – 5 days/week)

Client Domain: Financial Software / FinTech

Working Hours: 08:00–16:00 or 09:00–17:00 (Poland time)

Start Date: August / Mid-August

Deadline: ASAP

About the RoleWe are seeking a proactive and service-oriented Senior IT Service Specialist to join a dynamic, fast-paced FinTech client in Warsaw. In this 100% onsite role, you will play a crucial part in ensuring seamless IT operations, supporting local office infrastructure, and collaborating closely with global IT teams across multiple time zones.

If you have a strong hands-on background in 1st and 2nd line support and enjoy working in a vibrant corporate environment, this is the perfect opportunity for you.

Key ResponsibilitiesEnd-User & Infrastructure Support: Provide high-quality 1st and 2nd line support across IT infrastructure, cloud platforms, and business applications.

Onsite Hardware & Software Management: Troubleshoot and maintain desktops, laptops, mobile devices, printers, peripherals, and local networking equipment.

Service Lifecycle Management: Handle incident management, request fulfillment, IT asset tracking, and smooth user onboarding/offboarding processes.

Office & Project Support: Take ownership of office infrastructure tasks, including relocations, office refurbishments, and resolving critical local IT incidents.

Knowledge & Documentation: Create, maintain, and update high-quality technical documentation and knowledge-base articles.

Global Collaboration: Act as the local IT point of contact, collaborating effectively with international IT teams across different time zones.

What We Are Looking For

Experience: 3+ years of proven experience in an IT Service Specialist or Onsite IT Support role.

Technical Stack: Solid knowledge of Microsoft technologies, Citrix, VMware, Azure, and Salesforce.

Tools: Proficiency with industry-standard ITSM tools, Jira, and Confluence.

Soft Skills: A service-oriented mindset with the ability to prioritize tasks effectively under pressure.

Languages: Professional fluency in English (min. C1) is required; fluency in Polish is highly preferred.

Certifications: An ITIL Foundation certification is considered a strong asset.

Mobility: Readiness for occasional travel within the EMEA region if required.

Note on Work Model: This position requires 100% onsite presence at our Warsaw office (5 days a week). Remote work is not available for this role.