Senior IS Technology Specialist - Print Services (f/m/x)

Technologies we use

About the project

Your responsibilities

• Managing and optimizing Managed Print Services solutions, such as LRS VPSX Enterprise, for streamlined printer management and document workflows
• Engaging customers to customize Managed Print Service offerings according to their needs through strong communication skills
• Crafting and disseminating clear messages to keep stakeholders informed about service updates and enhancements
• Driving service improvements with new technologies, including cloud printing, to enhance Managed Print Services growth and adaptability
• Monitoring and reporting on sustainability metrics to align Managed Print Services with organizational environmental goals
• Developing and executing communication campaigns using platforms like MS Viva to promote Managed Print Services and highlight their benefits
• Staying abreast of market trends and technological advancements in print management solutions to ensure competitiveness
• Supporting the installation, management, maintenance, and optimization of services for cross-functional processes related to IS services

Our requirements

• Minimum 10 years of experience in IT service management, particularly in Managed Print Services
• Proficient experience in utilizing Managed Print Service tools such as LRS-VPSX Enterprise and ITSM tools like ServiceNow
• Strong knowledge of Service and Operations Management, including service level management and information management
• Practical experience with reporting platforms such as Excel and Power BI for volume reporting and analysis
• Ability to engage with stakeholders and communicate effectively about service updates and improvements
• Fluent English

Optional

• Experience in acceptance testing and systems integration
• Knowledge of software configuration and application support
• Familiarity with incident and problem management processes

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
• We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
• Comfortable workplace – class A offices or remote work
• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
• Investment in your growth – meetups, webinars, training platform and technology blog – you choose
• Fantastic atmosphere created by all Sii Power People