Senior Delivery Manager – IT Outsourcing

Technologies we use

About the project

This is how we organize our work

This is how we work

Your responsibilities

• Own delivery end-to-end: ensure top-tier service quality, client satisfaction, and engagement health.
• Grow the account: expand the portfolio through additional placements, services, and new leads leveraging your network.
• Manage the P&L: oversee margins, utilization, and results against plan; shape offers and contracts for optimal profitability.
• Identify and mitigate risks: proactively spot threats and remove bottlenecks to safeguard milestones.
• Lead and develop the team: mentor, coach, train, and retain top talent, working closely with consultant partners.
• Deliver against targets: translate business goals into actionable plans and keep the team aligned and motivated.

Our requirements

• 5+ years of experience in delivery, service delivery, or account management within IT outsourcing.
• Deep knowledge of the IT outsourcing market.
• Proven track record managing delivery and P&L responsibilities.
• Leadership experience leading delivery and recruitment teams.
• An active network of market contacts.
• Natural leadership qualities with charisma and problem-solving skills.
• Fluent Polish and English language skills.

Optional

• Certifications in project or service management.
• Experience working with cross-functional teams or consulting.

What we offer

• Stable and long-term cooperation with very good conditions
• Enhance your skills and develop your expertise in the financial industry
• Work on the most strategic projects available in the market
• Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
• Participate in Social Events, training, and work in an international environment
• Access to attractive Medical Package
• Access to Multisport Program
• Access to Pluralsight
• Flexible hours

Benefits

#GETREADY to meet with us!

ITDS’s Whistleblower Procedure