Senior Business Analyst (Travel)

ClientOur client is transforming the way corporate travel services are delivered by introducing a modern and scalable operating model for enterprise customers.

Project overview

The program focuses on integrating online booking capabilities, fulfillment services, travel content, payment solutions, finance operations, and back office processes into a seamless travel ecosystem.

Team

You will collaborate with a cross-functional team consisting of Business Analysts, Solution Architects, Solution Consultants, Project Managers, Product Specialists, and client stakeholders. The team works in a highly collaborative environment focused on defining business capabilities, optimizing processes, and delivering scalable travel platform solutions.

Position overviewWe are looking for a Senior Business Analyst to support discovery and elaboration activities within a large scale travel platform integration program. You will work closely with Solution Architects, Solution Consultants, Project Managers, and business stakeholders to define end-to-end processes, identify gaps, and translate business objectives into actionable delivery scope.

Technology stackGDS platforms, Online Booking Tools (OBT), Travel APIs, Travel Booking Platforms, Integration Solutions, Process Mapping Tools, Agile Delivery Frameworks, Requirements Management Tools

• Responsibilities
• Define current and future state workflows across booking, fulfillment, servicing, payments, finance operations, and back office processes
• Facilitate workshops with business, product, operations, finance, and technical stakeholders
• Break down high level capabilities into epics, features, work packages, user stories, and acceptance criteria
• Document business rules, exception scenarios, operational handoffs, and system touchpoints
• Support gap analysis between legacy processes and future state platform models
• Collaborate with architects and consultants to align business requirements with solution design
• Identify dependencies, assumptions, risks, and open questions to support delivery planning
• Contribute to process optimization and operational readiness activitiesRequirements5+ years of experience as a Business Analyst, Product Business Analyst, or Functional Analyst
• Experience within travel, Travel Management Companies, airlines, booking platforms, fulfillment services, payments, finance operations, or back office domains
• Understanding of corporate travel booking processes, including air, hotel, and car reservations
• Experience working with GDS platforms, Online Booking Tools, travel APIs, or integration focused systems
• Knowledge of PNR lifecycle management, ticketing, queues, and booking synchronization
• Strong experience in process mapping, user story creation, epic definition, and acceptance criteria documentation
• Ability to convert high level business objectives into clear and structured delivery scope
• Experience collaborating with both business and technical stakeholders
• Strong communication, facilitation, and documentation skillsNice to have
• Understanding of NDC, direct connect travel content, or GDS consolidation approaches
• Experience with invoice approval workflows, reconciliation processes, expense automation, or back office reporting
• Experience defining operating models for new products, partnerships, or enterprise customer onboarding initiatives
• Familiarity with large scale platform transformation or integration programs
• Experience working in corporate travel technology environments with multiple third party integrations
• What We Offer:

Vacation days: Up to 26 business days per year.10 illness/special days off per year (fully paid, no medical papers needed) for all contract types

Health and life insurance (Luxmed)

MyBenefit platform with Multisport option

Internal psychological support service

English language classes from the first working dayAccess to external learning platforms: O’

Reilly, LinkedIn Learning, Udemy, and a wide catalog of diverse internal training

• Flexible workplace: work from the office, from home, or choose a hybrid optionTech Skills Mentoring Program
• Opportunities to develop as a public speaker, mentor, or technical interviewer
• Fully paid idle (bench) when not involved in a project
• Certification reimbursement (AWS, GCP, Microsoft, etc.)