Security Administration Senior Help Desk Associate with Italian, Senior Associate

Technologies we use

About the project

Your responsibilities

• Provide internal Help Desk support via phone and chat to a global employee and client base.
• Handle inquiries related to application access, user ID management, password resets, and account administration.
• Troubleshoot and resolve system access and user account issues using established Help Desk standard operating procedures (SOPs) and the internal knowledge base (KB).
• Manage confidential and sensitive information with the highest level of integrity and discretion.
• Adapt quickly to changes in tools, processes, and operational procedures.
• Contribute to process improvements and knowledge management initiatives.
• Hybrid work model with 3 days per week in the Gdańsk office.
• Late shift schedule with start times between 11:00 a.m. and 1:00 p.m.
• Availability to provide support on Saturdays (4 per year) and public holidays as part of a rotational schedule.

Our requirements

• Strong customer service orientation and commitment to delivering high-quality support.
• Excellent listening skills and the ability to understand diverse English accents.
• Clear and professional verbal and written communication skills.
• Ability to work effectively in a fast-paced, multicultural, and international environment.
• Strong problem-solving mindset, adaptability, enthusiasm, and flexibility.
• Ability to work independently while collaborating effectively with global teams.
• Bachelor's degree in a relevant field or equivalent professional experience.
• Previous experience in a Help Desk, Service Desk, Technical Support, or Customer Support role is preferred.
• Proficiency in English and Italian is required.
• Knowledge of Polish, German and/or French is an advantage.
• Experience with ticketing systems, support tools, and knowledge management platforms is a plus.
• Strong organizational skills with the ability to manage multiple priorities and meet service-level expectations.
• Join us and help deliver a seamless support experience that enables our employees and clients to succeed.

What we offer

• Permanent contract from day one​
• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)​
• Gold Medical Package for employees and their families (partner and children)​
• Premium life insurance package and private pension plan​
• Wide range of soft skills training, technical workshops, language classes and development programs​
• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice​
• Variety of well-being programs​
• Additional benefits available depending on the seniority of the role

Benefits

Minimum Salary:​ zł87,000 Annual