Principal Support Engineer (L3, Edge Cloud)

Technologies we use

This is how we organize our work

This is how we work

Your responsibilities

• Act as the final escalation point for complex technical issues related to Cloud infrastructure and services.
• Investigate, diagnose, and resolve advanced incidents involving compute, storage, networking, and virtualization.
• Analyze logs, metrics, and configurations to identify root causes and implement effective fixes.
• Own high-severity incidents and coordinate resolution with Engineering, DevOps, SRE, and Operations teams.
• Contribute to root cause analysis (RCA) and preventive action plans.
• Support deployment, upgrades, and maintenance of production Cloud environments.
• Collaborate with Product and Engineering teams to reproduce issues and validate fixes.
• Mentor and support L1 and L2 Support Engineers.
• Create and maintain runbooks, SOPs, and technical documentation.

Our requirements

• 5+ years of experience in Cloud infrastructure support, system administration, or technical operations.
• Strong understanding of Cloud technologies: Compute (VMs, Containers, Kubernetes), Networking (VPCs, load balancers, routing, DNS, firewalls), Storage (object, block, databases), and Security (IAM, encryption, best practices).
• Hands-on experience with Linux/Unix systems.
• Experience with at least one major Cloud platform (AWS, Azure, GCP, OpenStack, VMware Cloud).
• Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK, Splunk).
• Strong analytical and problem-solving skills.
• English level B2 or higher.

Optional

• Automation and scripting (Python, Bash, PowerShell).
• CI/CD pipelines and infrastructure-as-code (Terraform, Ansible).
• Cloud certifications (AWS, Azure, GCP).
• Knowledge of ITIL incident and problem management.

What we offer

• At Gcore, we want you to do your best work and enjoy the journey. Our benefits are designed to support your growth, well-being, and life beyond work:
• Competitive compensation
• Flexible working hours and hybrid or remote options, depending on your role
• Work from anywhere in the world for up to 45 days per year
• Private medical insurance for you and your family*
• Extra paid vacation and sick leave days*
• Support for life’s important moments and celebrations
• Language courses to help you connect and grow
• Modern, welcoming offices with snacks, drinks, and entertainment*
• Team sports and social activities*

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Benefits