Network Support Analyst

📍 Client: lead international bank | B2B contract 🗣️ Recruitment: phone screen with our recruiter + 2 on-line meetings with hiring managers 🗺️ Hybrid work: 6 days per month from the office in Cracow

Verita HR is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA. We connect the most innovative organizations with the best people in the market. We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition.

You’ll join a team responsible for network and call center infrastructure across 55 countries - your main focus will be leading and coordinating incident response when service-impacting issues occur. You’ll support platform engineers, ensure the right people are involved in crisis calls, and help drive fast restoration of affected services. A key part of the role is also managing communication flow and maintaining clear governance during incidents. On top of that, you’ll look for ways to improve services and processes, using data analysis to identify issues earlier and become more proactive in preventing outages. This is a role where you directly contribute to the stability of critical global services.

What's in it for you?

• Prestigious position at one of the world's largest banks
• Stable, long-term projects
• Hybrid work (6 days per month from the office in Cracow) and shift working
• Working with modern IT technologies
• Growth and development opportunities with the possibility to move between projects
• Private healthcare and multisport card
• Referral program, free parking and company events