Junior Service Desk Specialist

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Szczecin

W skrócie

Junior Service Desk Specialist needed for Swire Renewable Energy in Szczecin. Provide 1st line IT support for hardware, software, M365, and access. Requires IT education, basic hardware/software/networking knowledge, Windows/M365 familiarity, and English proficiency. Great opportunity for IT skill development.

Słowa kluczowe

windows microsoft 365 helpdesk it support networking hardware software

Skrót przygotowany przez AI na podstawie treści ogłoszenia.

Swire Renewable Energy (SRE) is a global renewable energy company specializing in wind turbine services, including blade services, maintenance, electrical and high-voltage services, pre-assembly and installation.

As part of the Swire Group, we operate across multiple regions and work with customers and teams around the world. Our people are at the heart of what we do, and we are continuously growing our business and developing new capabilities to support the transition to a more sustainable energy future.

Join us and be part of the renewable energy industry!

Role overview:

As a Junior Service Desk Specialist, you will provide first-line IT support to employees, helping them resolve everyday technical issues with hardware, software and access. You will also support users with Microsoft 365, manage IT requests through the ticketing system, and assist with onboarding, offboarding and IT equipment setup. It’s a great opportunity to gain hands-on experience and develop your IT skills within an international team

What you'll be doing:

Provide first-line IT support to employees and help resolve everyday technical issues.
Support users with hardware, software and Microsoft 365.
Manage user accounts, access requests and IT equipment.
Handle and track requests through the IT ticketing system.
Support onboarding and offboarding activities.
Create simple user guides and IT documentation.
Escalate more complex issues to senior IT team members.
Support IT projects and continuous improvement initiatives.

Requirements for this position:

Education in IT, Computer Science or a related field – completed or in progress
Basic knowledge of hardware, software and networking.
Familiarity with Windows and Microsoft 365.
Good command of English, written and spoken.
Genuine interest in technology and willingness to learn.
Good communication and problem-solving skills.
A customer-focused and positive attitude.
Previous helpdesk or technical support experience is welcome, but not essential.

Interested?

If you meet the specified requirements and seek an opportunity to contribute your expertise to a forward-thinking company, learn more about this opportunity and apply now via the “Apply”-button!

We process applications on an ongoing basis and will close the process once we have found the right candidate.