IT Service Desk Analyst- 1st line

Handling technical notifications by the ticket service ( ServiceNow), email, phone, Remote IT support to company global users, Diagnosing and solving technical problems, Assists employees with incident resolution or service request management, Instruct users on usage of application systems, Suggests process improvements and share best practices with colleagues. Excellent English skills, At least 2 years of relevant experience, High level of IT literacy especially within a Microsoft environment e.g. Windows 7, Office 2010, XP, Outlook, Exchange, Active Directory, Support packages including Service Management Tools such as Hornbill Support

Works, Remote access tools such as Remote Assistance and RDP, Knowledge of legal applications, The ability to communicate effectively at all levels with both the business and other IT departments, Exceptional customer service skills with good attention to detail