IT Customer Care Specialist

Technologies we use

Your responsibilities

• Contact with customers
• Service desk management
• Support email & phone & video calls
• Serving as the first point of contact for customers and partners
• Keeping in touch with current customers and partners
• Seeking out potential partners and reaching out to them
• Showcasing our products during demo meetings
• Sales support
• Actively partaking in discussions on Atlassian Community and recommending our products to potential customers
• Cooperating with Atlassian Partners – inviting new partners to join our program, showcasing our apps, maintaining cooperation, providing training for partners and their clients, creating additional sales materials or other benefits for partners.
• Event support - actively participating in conferences to promote our apps, manage stands and network among Atlassian partners

Our requirements

• Excellent command of English and Polish
• Excellent communication and networking skills
• Experience as a Sales Representative, using the language of benefits and handling objections
• Experience in the IT market is preferred
• Experience in providing digital assistance, especially through online calls and by providing demonstrations of the product.
• Experience in working directly with customers or partners, preferably via chat or video call
• Support clients in U.S. time zones i.e. afternoon shifts.

Optional

• Interest in marketing
• Participating in promotion events like conferences
• Experience working with Jira products
• Familiarity with the Scrum framework

What we offer

• 12 000 PLN yearly for certificates & trainings
• 150 PLN quarterly for cultural & sports activities
• Amazon Kindle + 150 PLN quarterly for e-books
• Languages lessons or budget for private classes
• MultiSport card for sports activities
• Fully paid 1 hour lunch break
• Private medical care

Benefits

Recruitment Process

• Initial Application: Submit your application through our online form.
• Screening: Our recruitment team will review your application to ensure you meet the basic requirements.
• Telephone Interview: A preliminary conversation to discuss your expectations + short test of English skills.
• Preliminary Acceptance: If successful, you will move forward to the technical verification stage.
• Initial verification: Short meeting to discuss your experience and check the culture fit.
• "Technical" Verification: Preparing and showing a demo of our product
• Offer: Successful candidates will receive a formal job offer.