Customer Support Representative with English

Do you speak fluent English, enjoy working with people and know how to keep things organized when there is a lot happening at once?

This role gives you more than standard customer support. You will manage your own international customer portfolio, solve real business issues and become a trusted point of contact for companies across Poland and the Balkan region.

We are hiring a:

Customer Support Representative📍 Warsaw🏠 Hybrid work after the first month: 3 days in the office, 2 days from home

What is this role really about?

You will support international transport companies with VAT and Excise Duty refunds, making sure their documents, claims and payments move smoothly from start to finish.

Your day-to-day🚀 Manage your own portfolio of Polish and Balkan customers🤝 Build strong relationships through phone, email and other communication channels📂 Onboard new customers and keep their data and documentation up to date💡 Guide customers through VAT and Excise Duty refund processes🔍 Review documents, calculate refund amounts and submit claims🧾 Handle invoices, payments, refund transfers and follow-ups⚖️ Support customers during audits, appeals and contact with authorities🌍 Cooperate with tax and customs offices across different markets🛠 Test system updates and help improve internal processes

You could be a great match if you:✅ Have some experience in customer service, administration, account management or a similar role✅ Speak fluent English✅ Are confident working with numbers, documents and deadlines✅ Are organized, accurate and able to manage several priorities at once✅ Communicate clearly and enjoy building relationships with customers✅ Feel comfortable using MS Office and learning new systems✅ Have a proactive mindset and do not wait to be told what to do next➕ Nice to have: Croatian/Serbian/ French

What is in it for you?💎 Annual bonus💎 Lunch card💎 Public transport reimbursement💎 Private medical care with Enel-Med💎 Partially financed MultiSport card💎 Generali life insurance💎 Home-office equipment budget💎 Holiday allowance — “Wczasy pod gruszą”💎 Hybrid working model 🚀 Your next career step starts here! hrcontact.co CAZ: 11828