Customer Service Specialist with Hebrew

Responsibilities:

Serve as a brand ambassador, advise customers on hygiene products.

Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack) in Hebrew and English.

Providing multichannel written support: e-mail, chat, and social media channels in Hebrew and English.

Documenting e-commerce complaints logged on e-commerce platforms.

Maintain high level of customer satisfaction.

Remain polite, patient and courteous with customers throughout the experience.

Ensure the end to end experience for all customers is at high level of customer satisfaction.

Requirements:

Language level: Hebrew C1/C2 (contact with the customers) + English B2 (language of the training and internal communication).

Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work.

Able to listen to understand, review, and provide solutions.

High-developed communication skills.

Strong attention to details and ability to multitask.

Nice to have:

Customer Service experience in an international, fast-peace environment (1 year).

Practical knowledge of CRM systems.

What do we offer:

Employment contract (3-month of probation period with possibility of extension).

Remote position within Poland.

Benefits package: private medical healthcare (LuxMed); private life insurance; MyBenefit points or Multisport Card.

Language classes: Polish or English.

An access to the online platforms with unlimited trainings: Concentrix University and LinkedIn Learning.

Work with Friend and Earn: Referral Campaign with bonuses up to 4000 PLN.

Development program - Concentrix Academy - unlock your talent and become our future Team Leader, Trainer, or Quality Evaluator.

Fully paid training: before the first contact with the customers you will participate in fully paid training. - We will teach you everything!

Competitions, integration events, and recognition program Be The Best to act as a One Team!

Social Fund because your Employee Experience matters!