Customer Service Specialist with German

Form of cooperation: CONTRACT OF MANDATE (UMOWA ZLECENIE)

Are you looking for a flexible form of cooperation that you can easily combine with your studies, personal commitments or passions? Would you like to meet great people and gain valuable experience along the way? Put your german skills to use and join CCIG Group!

Your responsibilities:

• Supporting customers via phone, chat and email in german,
• Providing customers with information and support regarding their current inquiries and reported issues,
• Assisting in resolving customer cases in accordance with applicable procedures and customer service standards,
• Ensuring a high quality of customer service and creating positive customer experiences.

What we expect:

• German proficiency at a minimum C1/C2 level – a must-have,
• English proficiency at a minimum B2 level,
• Willingness to cooperate in a hybrid model,
• Empathy and a positive attitude,
• Ability to remain calm in challenging situations,
• A collaborative mindset and a responsible approach to your responsibilities.

Nice to have:

• Previous customer service experience is welcome but not required.

What do you gain by cooperating with CCIG Group?

• A great start – even without previous experience, your potential is what matters most!
• A benefits package – MultiSport card, private healthcare with Lux Med and group insurance.
• Flexible hours tailored to your availability – you can easily combine your cooperation with us with your studies, passions or other commitments. Fruit days and free coffee included – because energy matters!
• The opportunity to develop your soft skills – learn more about negotiation and problem-solving skills that you can use not only in your cooperation with us, but also in many other areas of life.
• Opportunities to take part in new projects and roles within CCIG Group. We are proud that many of our colleagues started by supporting customers and later took on more advanced responsibilities in coordination, training or recruitment. After just 3 months of cooperation, you can participate in internal recruitment processes and apply for new projects.

**What happens after you click "

Apply"?**

• We simply want to get to know you! Leave your contact details in the recruitment form and we will give you a call to talk about the details :)
• We will invite you to a meeting at our office, where we can get to know each other better :)
• Feedback is very important to us – we respect your time and will always get back to you after the conversation with feedback, regardless of the decision.