CRM Automation Manager – Tools & Data (m/f/d)

Technologies we use

This is how we organize our work

This is how we work

Team members

Your responsibilities

• Are you interested in customer communication, CRM tools, and automations? As a CRM Automation Manager – Tools & Data, you will become the expert for our CRM platform, improve processes with AI, and help shape our CRM strategy through data-driven insights.
• Your responsibilities will include:
• Analyze and collaborate closely with business team to understand existing processes and identify opportunities for AI-driven automation.
• Design and implement AI-powered solutions (e.g. workflow automation, intelligent data processing) to reduce manual effort and shorten turnaround times.
• Becoming the expert for our CRM platform – Emarsys – and driving new communication opportunities.
• Supporting the CRM teams by sharing best practices and monitoring campaign performance and budgets in Emarsys.
• Becoming an expert in ESL (Emarsys Scripting Language) to create automated and personalized customer communications (e.g. abandoned cart and wishlist campaigns).
• Extracting and aggregating data from Emarsys using Databricks to support the CRM teams with data-driven decision-making.
• Monitoring, maintaining, and updating CRM-related data.
• Troubleshooting issues related to customer communications and campaign execution.
• Working closely with the CRM, IT, and Machine Learning teams.

Our requirements

• A hands-on mentality – you enjoy becoming an expert and diving deep into different processes and tools.
• A conscientious and detail-oriented way of working – you will be responsible for our main CRM platform.
• Several years of experience with CRM systems or similar marketing automation tools.
• Good technical understanding and experience with SQL.
• Strong analytical skills and the ability to combine and interpret data from different sources.
• Good English skills, as you will work in an international environment.
• Advanced Excel skills.
• Excellent organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.

Optional

• Experience with Databricks is a strong plus.

What we offer

• 💻Hybrid or remote work model
• Enjoy the flexibility to work either in a hybrid model -with 2 days per week in our Wrocław office (you choose the days) if you’re based locally - or fully remotely from anywhere in Poland.
• ⏰Flexible start to your day
• Flexible start times let you plan your working day in a way that fits your schedule.
• 🎁Real benefits what you’ll actually use
• Enjoy our products your way, for yourself or your loved ones. Plus, a wellbeing platform with access to health programs, webinars and challenges, as well as private medical care (Lux Med) for you and your family and a Multisport card.
• ✨Office vibes we enjoy
• A treadmill under a desk, ping-pong table, popcorn machine, Xbox console or a quick break on a massage mat - small things that make your day better. You’re also welcome to bring your child or pet to the office - we genuinely love having them around 😊
• 💡Learning & development
• Access to language learning (English, German, Polish) via an app, along with a wide range of courses, podcasts and learning tools. You’ll also grow through international projects, collaboration and opportunities for occasional business trips that give you exposure to different teams and perspectives.
• 🌱Eco in action
• From Brita water dispensers instead of plastic bottles to eco-friendly document disposal - we focus on everyday habits that make a real difference. We’ve even planted our own Limango tree to support green spaces in Wrocław.
• 🙌Activities and Events
• From sports events to team gatherings, company wide events or casual afterwork events in our office - we like to stay active, spend time together and keep things social, in a natural and easy-going way.

Benefits