Civil Contract in Communication Support (fixed-term for 3 months)

Contract type: Fixed-term (until 30 September 2026, with possibility of extension)

Your key responsibilities will be:

• Act as first-line support for customer inquiries and claims via email and ticketing systems
• Manage and resolve customer cases in line with processes, standards, and deadlines
• Escalate complex issues and cooperate with relevant stakeholders
• Provide timely updates and ensure high-quality, professional communication
• Maintain and improve knowledge base, tools, and internal procedures
• Support team operations, training, and continuous improvement initiatives

Skills and experience we are looking for:

• Experience in customer service or similar role
• Advanced English and Polish (written and spoken)
• Strong communication skills and customer-oriented mindset
• Problem-solving ability and capability to work under pressure
• Basic knowledge of MS Office and ticketing systems (e.g., ServiceNow)
• Team player with good organization skills and adaptability

You are bound to enjoy your cooperation with Pepco because we guarantee:

• Work in an international company featured on the Forbes list of the best employers in Poland and beloved by millions of consumers in Poland and Europe.
• Life insurance on preferential terms, to feel secure.
• An extensive benefits platform offering a wide range of options – including medical care, sports cards, events, trips, shopping vouchers, and more.
• Discounts on purchases at Pepco stores – get your favorite products at even better prices!
• A wide range of training sessions, courses, and webinars designed to help our employees grow and thrive!
• The opportunity to improve language skills by working in an international environment.
• Free psychological, legal, and financial consultations as part of our employee support program – our employees' well-being is our top priority!
• A friendly atmosphere and support from colleagues who are eager to share their expert knowledge – despite being a large organization, we’ve maintained a warm, informal atmosphere.
• A role within a unique organizational culture – Pepcoolture – where our mission, vision, and values are the foundation of our everyday work.