Business Analyst with ServiceMax (f/m/x)

Technologies we use

About the project

Your responsibilities

• Gathering, analyzing, defining and refining business requirements for Technical Services initiatives, with a strong focus on ServiceMAX (SMAX).
• Collaborating with business and IT stakeholders to translate business needs into system and process solutions.
• Investigating and supporting resolution of ServiceMAX-related issues.
• Identifying and driving process improvement opportunities across ServiceMAX, Salesforce (SFDC), and SAP.
• Supporting solution design, user acceptance testing (UAT), and deployment activities.
• Leading the definition and implementation of the Services Opportunity process within SMAX/SFDC to improve service sales opportunity tracking and management.
• Creating and maintaining business process documentation, user stories, functional specifications, and test scenarios.
• Facilitating workshops and requirements sessions with cross-functional teams.
• Ensuring solutions align with business objectives and support operational efficiency within the Technical Services organization.
• Providing ongoing support and recommendations for continuous improvement of Technical Services processes and systems.

Our requirements

• Minimum 5 years of experience as a Business Analyst, IT Business Analyst, or similar role in business systems and process improvement projects.
• Strong experience in requirements gathering, analysis, documentation, and stakeholder management.
• Hands-on experience with ServiceMAX (SMAX), Salesforce (SFDC), and SAP.
• Ability to analyze complex business processes and translate business needs into functional requirements and system solutions.
• Experience supporting testing activities, including UAT planning, execution, and defect management.
• Strong problem-solving and analytical skills with the ability to identify root causes and recommend effective solutions.
• Experience working in cross-functional teams across business and IT organizations.
• Excellent communication and facilitation skills, including conducting workshops and requirements sessions.
• Ability to manage multiple priorities in a fast-paced environment and work independently.
• Fluent English, both written and spoken.

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
• We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
• Comfortable workplace – class A offices or remote work
• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
• Investment in your growth – meetups, webinars, training platform and technology blog – you choose
• Fantastic atmosphere created by all Sii Power People