Advanced IT Support Engineer

Technologies we use

Your responsibilities

• 1st level IT support for local users
• 2nd level IT support for global users within specialization (Microsoft 365 / Azure AD)
• Work with internal resources and technical solutions provided by vendors for uninterrupted support
• Set standards for repetitive procedures to meet repetitive tasks and solve common errors
• Install, configure and maintain workstations, mobile devices and other IT owned equipment
• Keep records of hardware, software, licenses and certificates
• Build knowledge base and prepare documentation to support global help desk
• Support formal changes and quality audits

Our requirements

• Comprehensive technical knowledge in IT field: hardware and software
• Practical knowledge of Microsoft 365, Azure Active Directory
• Practical knowledge of Linux / Windows environments
• Practical knowledge of WAN, LAN, Wi-Fi topics
• Practical knowledge of virtualization platforms, in particular Hyper-V
• Analytical thinking, problem solving skills
• Excellent interpersonal and communication skills, flexibility
• 3 years of experience on similar position

Optional

• Administration experience of SQL databases
• Experience in implementation or theoretical knowledge of services such as: Enterprise Mobility & Security, Intune, System Center Configuration Manager, Advanced Threat Analytics, Defender Advanced Threat Protection

What we offer

• Attractive salary
• Medical care for employees and immediate family members
• Various social package (for example Multisport)
• Support for employees in difficult life situations
• Friendly environment (highest rated indicator in the internal results of employee satisfaction surveys)
• Access to automotive technologies

Benefits