Technical Support Specialist

Harvey Nash Technology Show all offers

50 - 75 PLN / hour

Kraków

Expires Sep 30, 2026

1 month ago

In short

Technical Support Specialist needed in Kraków for 12-month B2B contract. Responsibilities include software/hardware troubleshooting, documentation, and customer support. Requires technical support experience and fluent English. Rate: 50-75 PLN net+VAT/h.

Keywords

technical support hardware troubleshooting software troubleshooting customer support documentation English video surveillance access control

AI-written summary based on the listing content.

For our client we are looking for contractors:

Technical Support Specialist

Location: Cracow (3 days onsite per week)

Type: B2B contract via Harvey Nash

Duration: 12 months (extension probable)

Rate: 50 - 75 PLN net+VAT / hEnd-client: global technology corporation

Tasks:

Learn and maintain a strong understanding of company's software and products (with focus on long-range surveillance camera solutions)

Troubleshoot hardware, software and systems over the phone, chat and remotely

Document software, hardware, and network information
Provide an exceptional customer experience
Collaborate with the regional and global support teamsBe available to work on call (after hours / weekends)

Requirements:

Working experience in technical support

Fluent in English

Nice to have:experience with access control, video surveillance, ONVIF protocol, or other video streaming services; experience with CRM platforms; Training/certification in CCNA, MCSA, CompTIA A+Experience with KCS methodology