Support Engineer with German

Technologies we use

Your responsibilities

• Provide support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options, troubleshooting hardware, software issues
• Log remotely to the client's computer and help them solve software issues;
• Document issues that you deal with on a daily basis into the ticketing system;
• Troubleshoot hardware, software and network related issues;
• Escalate problems to the next level of support when necessary;
• Help the client with all the necessary information.

Our requirements

• German - Advanced level (min. C1, C2 preferred);
• Fluent English;
• Motivation for learning new information;
• A team player that shows adaptability and perseverance in managing a good working relationship with clients and colleagues;
• Willingness to help people in having continuity in their computer-based activity;
• Strong written and oral communication skills;
• Able to communicate problems/issues to customers in a non-technical manner;
• Previous successful customer service experience is considered an advantage.

What we offer

• You will find here not only a challenging and interesting workplace, but also a rewarding work experience with benefit package including:
• Private medical subscription;
• Soft skills and technical training for current and emerging products and technologies;
• A monthly budget for flexible benefits program (eg. Multisport card, hotel bookings, shop vouchers etc.);
• Special referral bonuses for recommending qualified candidates;
• Hybrid or remote work model, depending on the location and project;
• Up to 4 days of extra vacation;