Senior Recruitment & Onboarding with Specialist with Romanian/Bulgarian

At HEINEKEN Kraków (Heineken Business Services Poland) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges. The Senior Recruitment & Onboarding Specialist is responsible for executing transactional and operational activities across the recruitment lifecycle, including pre-employment checks, offer preparation, contract creation, and onboarding. The HBS Recruitment & Onboarding Specialist ensures compliance with global frameworks while addressing local business needs, delivering high-quality recruitment services, and maintaining data accuracy. Your responsibilities would include: resolving complex Tier 2 recruitment and onboarding requests, tickets and casesredirecting or escalating cases to CoEs or OpCos when neededmonitoring SLAs and escalating breachesensuring privacy, compliance, first-time-right and four-eye checksmanaging pre-employment checks and preparing offerscreating contracts for all role typestracking and managing onboarding activities and documentationmaintaining and updating recruitment data and statususing analytics tools to track recruitment metricsmonitoring progress and recommending improvementsmaintaining and updating PF knowledge base, FAQs and documentationcontributing to HBS Knowledge Management and improvementspartnering with OpCo and CoE stakeholderscollaborating with team members and Tier 0identifying issues and proposing process improvementsusing SAP SuccessFactors and other tools to reduce manual work. You are a good candidate if you have: bachelor’s degree in human resources, business administration or a related fieldmore than 3 years of relevant experience in handling complex recruitment and onboarding processesmultilingual communication capability - English and Romanian or/and Bulgarianknowledge of related processes, especially recruitment & onboarding processes, including pre-employment checks, contract creation, and onboarding and enabling technologies (e.g. SAP SuccessFactors, ServiceNow)experience managing pre-employment, contracting, or onboarding processes in a shared services modelstrong customer service and problem-solving skillsexcellent communication and interpersonal skillshigh attention to detail and ability to handle sensitive informationstrong focus on operational and customer service excellenceproficient with MS Office suite or related software and collaboration tools (Teams, Sharepoint)experience in shared services or multinational environments. You are a perfect match if you also have: experience managing pre-employment, contracting, or onboarding processes in a shared services modelexperience in shared services or multinational environments. At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline. #LI-HYBRID