Hire To Retire Specialist with Czech/Slovak/Hungarian

At HEINEKEN Kraków (Heineken Business Services Poland) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges. The Hire to Retire Specialist is responsible for executing transactional and operational activities across the employee lifecycle, including onboarding, employment changes, organizational structure updates, leave and absence management, and employee exits. This role ensures compliance with global frameworks while addressing local business needs, delivering high-quality HR services and maintaining data accuracy. Your responsibilities would include: resolving complex Tier 2 HTR requests, tickets, and casesmonitoring SLAs and escalating breachesensuring privacy, compliance, first-time-right and four-eye checksconfirming complex employment data changes (promotions, off-cycle changes)managing organizational structure changes and master data updateshandling onboarding, assignments and end-of-employment administrationmanaging complex leave and absence casesprocessing employee exits and ensuring documentation accuracypreparing and reviewing high criticality documents and approvalsusing analytics tools to track HR metrics and support decisionsmaintaining records for audit and compliance requirementsmaintaining People Function knowledge base, FAQs and HTR documentationcontributing to HBS Knowledge Management and process improvementspartnering with stakeholders to address HR needscollaborating with team members for consistent process executionidentifying issues and supporting process standardisationusing SAP SuccessFactors and related tools to reduce manual work. You are a good candidate if you have: 2-3 years of relevant experience in handling complex lifecycle or organizational data processes

Bachelor’s degree in human resources, business administration or a related fieldmultilingual communication capability – English and Czech/Slovak/Hungarianknowledge of related processes, especially HTR processes and enabling technologies (SAP SuccessFactors, ServiceNow)strong customer service and problem-solving skillsexcellent communication and interpersonal skillshigh attention to detail and ability to handle sensitive informationstrong operational and service-delivery focusproficiency with MS Office suite and collaboration tools (Teams, SharePoint). You are a perfect match if you also have:experience in shared services or multinational environments. At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HBSP Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.