Dutch-speaking Customer Service Consultant

Dutch-speaking Customer Service Consultant

Have you ever done laundry at work? Strange?... With us it's normal :)

We support customers of one of the world's leading manufacturers of home appliances, consumer electronics, and IT equipment.

Scope of cooperation:

• Handling customer inquiries received via incoming calls regarding technical issues and product functionality.
• Diagnosing reported problems and proposing solutions.
• Providing product-related information.
• Registering requests in internal systems.

Our requirements:

• Very good command of Dutch.
• Good command of English.
• Basic knowledge of household appliances (e.g., washing machines, refrigerators, TVs).
• Good communication skills and willingness to learn.
• Ability to work with computer tools efficiently.
• Availability of at least 120 hours per month (flexible distribution).
• Willingness to provide services from our office located at 24 Wołoska Street, Warsaw.

We recruit remotely! Learn about the stages of recruitment:

• Screening - initial phone or e-mail contact.
• Language test.
• Online interview via Teams.
• Information for you on our decision.

What we offer:

• Civil contract with a rate of PLN 56.00 gross per hour.
• Bonus system depending on quality indicators agreed for the service​ (+2 PLN / +4 PLN gross/hour)
• Flexible cooperation model – you decide on your availability within project operating hours (Monday-Friday 8:30 - 18:00)​. Availability is declared independently by the contractor and agreed on an ongoing basis in line with service needs​.
• Access to the MyBenefit platform, where you can exchange the points you receive each month for private medical care, sports membership, shopping codes, cinema tickets, and much more.
• Opportunity to participate in internal recruitment processes.

Join us and apply today!