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databroker Sp. z o. o.

Customer Support with Dutch | Inbound Helpline | Remote | Warsaw

databroker Sp. z o. o. Show all offers
45 - 50 PLN / hour
Warszawa

In short

Dutch-speaking Customer Service Consultant needed for inbound calls. Responsibilities include providing info on deliveries, resolving issues, and ensuring positive customer experience. Requires advanced Dutch, good English, computer proficiency. Offers hourly rate PLN 45-50 gross + bonuses, flexible hours, insurance, sports card, training, and career development. Remote/Warsaw location.

Keywords

customer service inbound calls dutch language english language computer literacy problem solving parcel locker deliveries courier shipments

AI-written summary based on the listing content.

Dutch-Speaking Customer Service Consultant

We are a multi-faceted Contact Center with 23 years of experience.

If you want your commitment to be appreciated both financially and through positive recognition, join us!

We are currently looking for Dutch-speaking Customer Service Consultants to join our inbound customer service team for one of the largest courier companies on the market — you will not be calling customers, customers will be calling you!

If you are looking for a flexible job from Monday to Friday, with the possibility of working weekends, where you can use your Dutch language skills, join us!

WE OFFER:

  • employment under a mandate contract (umowa zlecenie) with an hourly rate of PLN 45–50 gross, plus performance bonuses;
  • working hours: Monday to Friday from 8:00 AM to 7:00 PM; Saturday- 8:00 AM to 6:00 PM;
  • the opportunity to join group insurance;
  • access to a sports card programme;
  • professional onboarding training that will prepare you for the job, as well as daily support from a Supervisor and Project Manager;
  • opportunities for career development within the company;
  • all necessary tools required for the job;
  • a friendly atmosphere in a close-knit team;
  • long-term cooperation.

OUR REQUIREMENTS:

  • MANDATORY REQUIREMENT – advanced spoken and written Dutch
  • MANDATORY REQUIREMENT – good command of English, both spoken and written;
  • previous experience in inbound or outbound customer service is an advantage;
  • you enjoy talking to customers, can listen to their needs, and effectively solve their problems;
  • independence and self-discipline are very important to us — we want to trust each other, share knowledge, and support one another;
  • you are comfortable using a computer;
  • punctuality;
  • empathy and composure.

YOUR RESPONSIBILITIES WILL INCLUDE:

  • handling inbound calls;
  • providing customers with comprehensive information and resolving issues related to parcel locker deliveries and courier shipments;
  • ensuring a positive experience with our Partner’s services;
  • complying with the quality and performance standards established for the project;
  • availability to work weekends and public holidays.

Location: Krucza 16/22, Warsaw City Centre / remote

We will be happy to tell you more during the recruitment interview!

**If you dream of life like in a TV series, our own "

The Office" is waiting for you!**

PLEASE NOTE: Kindly read the clause BELOW carefully and include it in your CV.
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