Customer Service Agent with Czech and Slovak

Form of cooperation: CIVIL LAW CONTRACT (UMOWA ZLECENIE)

Looking for a place where you can easily balance your work with your studies or passions, while meeting great people and gaining valuable experience? Put your Czech and Slovak language skills to use and join CCIG Group!

Your responsibilities:

• Providing customer support via phone, chat and email in Czech and Slovak,
• Providing customers with information and support regarding their inquiries and reported issues,
• Assisting customers in resolving their cases in accordance with applicable procedures and customer service standards,
• Ensuring a high quality of customer service and creating positive customer experiences.

Our requirements:

• Czech and Slovak language skills at a minimum C1 level – a mandatory requirement,
• Willingness to work on-site from our office in Warsaw,
• Empathy and a positive attitude,
• Ability to remain calm in challenging situations,
• Team-oriented approach and a responsible attitude towards your duties.

Nice to have:

• Previous customer service experience is welcome.

What do you gain by joining CCIG Group?

• A great start – no previous experience required; your potential is what matters most!
• Benefits package – MultiSport card, private Lux Med healthcare and group insurance.
• Flexible working hours tailored to your needs – easily combine working with us with your studies or passions. Fruit days and free coffee included – because energy matters!
• Development of soft skills – learn the ins and outs of negotiation and problem-solving, skills that you can use not only at work but also in many other areas of life.
• Opportunities for growth – by joining us, you can get involved in new projects and take on different roles within the CCIG Group. We are proud that many of our employees started in customer service and later moved on to more advanced positions in coordination, training or recruitment. After just 3 months of cooperation, you can participate in internal recruitment processes and apply for new projects.

**What happens after you click "

Apply"?**

• We simply want to get to know you! Leave your contact details in the recruitment form and we’ll discuss everything over the phone :)
• We’ll invite you to a meeting at our office, where we’ll have a chance to get to know each other better :)
• Feedback is very important to us – we respect your time and always get back to you after the interview with feedback, regardless of the decision.