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databroker Sp. z o. o.

Customer Support Specialist with Italian | Remote Inbound Helpline | Warsaw City Centre

databroker Sp. z o. o. Show all offers
35 - 37 PLN / hour
Warszawa

In short

Customer Support Specialist role requiring advanced spoken/written Italian. Responsibilities include handling inbound calls, resolving delivery issues, and ensuring customer satisfaction. Offers PLN 35-37/hr gross, performance bonuses, group insurance, and sports card access. Location: Warsaw/remote.

Keywords

customer service italian language inbound calls problem solving computer literacy

AI-written summary based on the listing content.

We are a multi-faceted Contact Center with 23 years of experience.

If you want your commitment to be appreciated both financially and through positive recognition, join us!

We are currently rapidly expanding our Italian-speaking inbound customer service team for one of the largest courier companies on the market — you will not be calling customers, customers will be calling you!

If you are looking for a flexible job from Monday to Friday, with the possibility of working weekends, which you can combine with your studies while using your Italian language skills, join us!

WE OFFER:

  • employment under a mandate contract (umowa zlecenie) with an hourly rate of PLN 35–37 gross, plus performance bonuses;
  • working hours: Monday to Friday from 8:00 AM to 8:00 PM; Saturdays,
  • the opportunity to join group insurance;
  • access to a sports card programme;
  • professional onboarding training that will prepare you for the job, as well as daily support from a Supervisor and Project Manager;
  • opportunities for career development within the company;
  • all necessary tools required for the job;
  • a friendly atmosphere in a close-knit team;
  • long-term cooperation.

OUR REQUIREMENTS:

  • MANDATORY REQUIREMENT – advanced spoken and written Italian;
  • previous experience in inbound or outbound customer service is an advantage;
  • you enjoy talking to customers, can listen to their needs, and effectively solve their problems;
  • independence and self-discipline are very important to us — we want to trust each other, share knowledge, and support one another;
  • you are comfortable using a computer;
  • punctuality;
  • empathy and composure.

YOUR RESPONSIBILITIES WILL INCLUDE:

  • handling inbound calls;
  • providing customers with comprehensive information and resolving issues related to parcel locker deliveries and courier shipments;
  • ensuring a positive experience with our Partner’s services;
  • complying with the quality and performance standards established for the project;
  • availability to work weekends and public holidays.

Location: Krucza 16/22, Warsaw City Centre/ remote

We will be happy to tell you more during the recruitment interview!

**If you dream of life like in a TV series, our own "

The Office" is waiting for you!**

PLEASE NOTE: Kindly read the clause BELOW carefully and include it in your CV.
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