Customer Service with Italian

Hi!

We support customers of one of the largest manufacturers of home appliances / RTV / IT equipment. Join us and provide remote support to users of well-known products.🔧 Scope of cooperation:

Handling customer inquiries regarding technical issues and product functionality.

Handling inbound calls, responding to emails, and managing live chats. The role is primarily email-focused, with a lower volume of calls per month.

Diagnosing reported problems and proposing solutions.

Providing product-related information.

Registering requests in internal systems.✅ What we expect:

Very good command of Italian (C1).

Good command of English (B2).

Basic knowledge of household appliances (e.g. washing machine, refrigerator, TV)

Good communication skills and willingness to learn.

Availability to provide services from our Warsaw office located at 24 Wołoska Street.

Ability to work efficiently with computer tools.

Availability of at least 120 hours per month (flexible distribution).💼 What we offer:

Civil contract – PLN 44.00 gross/hour; paid weekly.

Bonus system depending on quality indicators agreed for the service​ (+2 PLN / +4 PLN gross/hour)

Flexible cooperation model – you decide on your availability within project operating hours (Monday-Friday 9:00 - 18:00, and Saturday 9:00 - 14:00)​. Availability is declared independently by the contractor and agreed on an ongoing basis in line with service needs​.

Access to the MyBenefit platform, where you can exchange the points you receive each month for private medical care, sports card, shopping codes, cinema tickets, and much more.

Development opportunities (trainings, language platform).

Opportunity to participate in internal recruitment processes.📢 Join us and apply today! 🚀 We recruit remotely!