Customer Engagement & Service Agent (m/f/d) Обов'язкова українська мова

Customer help center for public institution Start of work – November 2026

Tasks:

• answering questions regarding rules of conducting an economic activity in Poland ad tech support for Ministry’s website
• channels: phone (inboud, outbound), livechat (inbound)

Address - Aleja Wincentego Witosa 16, Lublin Lublin, lubelskie

Employment contract, Full time, part time

junior consultant(Junior), consultant (Mid / Regular)

Hybrid or on site position

Looking for many people open positions: 2

Shift work: no

Working days: Monday through Friday

Working hours: 8:16, 9:17 or adjusted if part time

Possible night time hours: no

Form of payment: monthly

Wage calculation: Fixed base rate + an hourly rate

Additional information about compensation:

Monthly bonus, in accordance with the bonus policy, defined as an hourly rate (in addition to base pay). The conditions for an employee to be eligible for the bonus and the amount of the bonus are described in the bonus policy. Employees are evaluated for bonus eligibility during monthly pay periods.

Your profile

• Experience in customer service in the last 2 years (at least 12 months) – essential,
• Polish language skill on C1 level - essential,
• English language skill on B1 level - essential,
• Ukrainian language skill on B2 level – essential,
• Student status – optional,
• No criminal record,
• Secondary education,
• High manners and personal communication skills,
• The ability to write quickly and correctly,
• Readiness to receive a large dose of information on entrepreneurs' law.

Our Benefits

• full-time or part-time employment contract,
• paid training,
• parking under the building,
• salary that increases with experience,
• subsidized employee meals,
• private medical care,
• subsidies for sports activities (FIT PROFT card)

About us

We are the European choice in intelligent service management – built on trust, powered by people! At Matrix42, we empower organizations to digitalize and automate their everyday work. With our platform, customers manage IT and business processes, assets, endpoints, and identities seamlessly—driving productivity, agility, security, and a better employee experience. Through integrated solutions and automation, we enable modern digital workplaces and true self-service. Join a diverse team of over 600 professionals across Europe who are shaping the future of service management every day. Our culture is built on a strong, value-based performance mindset—because success is not just about what we achieve, but how we achieve it. Guided by our four core values, we bring our vision to life every day:

• We love customers – we put customer success at the heart of everything we do
• Make it happen – we take ownership, act with speed, and turn ideas into impact
• Better every day – we continuously learn, improve, and push boundaries
• With respect – we collaborate with trust, openness, and appreciation for each other

Together, these values define our high-performance culture—one that is customer-centric, growth-minded, and built on collaboration. We support your personal and professional development through clear goals, continuous feedback, and opportunities to grow, helping you reach your full potential. We are committed to building an inclusive and diverse workplace where everyone feels valued and empowered. We welcome applications from all individuals, regardless of gender, age, disability, ethnic or social origin, religion or belief, sexual orientation, or identity.