Customer Care Specialist with foreign languages - Order Entry (m/f/d)
In short
Customer Care Specialist (m/f/d) role in Wrocław. Responsibilities include order processing, case management, problem resolution, and customer service. Requires B2/C1 English, MS Office knowledge, and a university degree. Hybrid work model.
AI-written summary based on the listing content.
Ensure accurate and timely order processing - enter sales orders into the system based on customer purchase orders., Case management - sort and classify incoming cases to ensure proper processing., Problem Resolution - independently address issues encountered during order processing., Ensure compliance with policies, procedures and regulations – maintain a strong focus on compliance with company policies., Champion a customer-focused mindset – supports positive customer and patient outcomes and contribute to a customer-first culture including resolving customer complaints and claims efficiently., Collaborate with co-workers and internal stakeholders to resolve issues - actively engage with cross-functional teams to resolve operational challenges.. Experience in order processing / sales support / customer service or similar., Very good English language skills (B2/C1)., Additional foreign language skills (preferably Czech or French) would be a strong asset., Good knowledge of MS Office., Experience in the SAP environment would be an asset., University degree., Willingness to work in a hybrid mode (40% from the office, 60% from home in a week).
| Published | 2026-07-14 |
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