Back Office Customer Service (English)

Back Office Customer Service (English)

On-site from Poznań

Join a Leading Social Media Brand as a Back Office Customer Support Agent!

We are looking for an English-speaking individual with strong computer skills to support a well‑known social media platform and help maintain a safe online community.

Responsibilities:

• Providing support to users of a well-known social media platform.
• Handling customer inquiries via email and chat in English.
• Reviewing and processing user-related requests in line with project guidelines.

Requirements:

• Upper-intermediate English skills (min. B2/C1) - mainly in writting.
• Very good computer skills, including fast and accurate typing.
• Ability to work independently and manage tasks effectively.
• Availability to participate in an 8-day training conducted on-site in Poznań.
• Preferred availability of approximately 120–140 hours per month, depending on your availability.
• Availability within project operating hours (24/7) – specific time slots are agreed flexibly.
• Willingness to complete some tasks from the office in Poznań (Maraton Office), depending on project needs.

The way in which tasks are carried out remains at the discretion of the contractor, in line with project guidelines and quality standards.

What we offer:

• Cooperation based on a civil contract.
• Hourly rate of 31.40 PLN gross.
• Fully paid onboarding training.
• Opportunity to plan your availability within the project’s operating hours (24/7).
• Cooperation in a friendly, international environment.
• Opportunity to gain experience and develop your skills within the company.
• Access to the MyBenefit platform (including healthcare, sports card, vouchers, and more).
• Bonus opportunities for top performers.

Additional information:

• Modern office located in the center of Poznań (Maraton Office, Królowej Jadwigi 43).
• Flexible cooperation model tailored to project needs.

Join us and apply today!