Technical Support Analyst

Technologies we use

About the project

This is how we organize our work

This is how we work

Your responsibilities

• Helping customers with the configuration of Acturis to get the most out of the system while meeting their business needs,
• Advising customers on system functionality and providing solutions to technical queries and issues,
• Testing configuration changes and evaluating the impact of new features on tools, processes, and customer workflows,
• Using SQL databases to create reports and create dedicated solutions based on customer requirements,
• Creating and maintaining clear, accurate documentation for both internal teams and customers.

Our requirements

• A completed higher education qualification,
• Fluent English (min. B2 level), with particular emphasis on Business English - spoken and written,
• Excellent problem-solving skills and attention to detail,
• Ability to work under time pressure and meet deadlines,
• Ability to work both in a team and independently,
• Excellent communication and interpersonal skills,
• Ability to quickly learn new skills.

What we offer

• Stable employment based on an employment contract - we make sure that everyone in the company can build their work-life balance,
• Opportunities for development - courses and training (language, technical, soft), as well as a company library,
• Feedback - up to 6 times a year to help you understand what you are doing well and what are your areas for development,
• Gain experience - you will grow under the guidance of a mentor who will support you with your onboarding and share their experience and knowledge,
• Regular pay rises - up to three times a year for the first two years and then annually thereafter so that your salary increases with experience,
• Benefit packages - we care about your physical and mental wellbeing, which is why we offer private medical and psychological care, as well as a Multisport card available through our cafeteria platform. We value flexibility, so you can choose the options that work best for you,
• Hybrid working model - after an onboarding period, possibility to work remotely up to 3 days a week.

Development opportunities we offer

Benefits

Earnings conditions