Technical Account Manager

About the role

• Implementation & Delivery
• Lead enterprise-wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirements
• Coordinate customer onboarding activities including technical setup, process discovery and mapping, user training, and knowledge transfer
• Program Management & Governance
• Establish and track KPIs and success metrics for each deployment phase, providing regular status updates to internal and customer executive stakeholders
• Identify and mitigate implementation risks through proactive program management
• Enablement & Adoption
• Develop scalable training programs and materials to drive customer self-sufficiency and adoption through change management best practices
• Build and maintain a use case repository to track implementation progress, measure success, and identify expansion opportunities
• Stakeholder Management
• Serve as primary point of contact for technical and operational issues during implementation
• Facilitate cross-functional collaboration between customer teams and maisa AI resources, driving stakeholder engagement
• What you’ll bring…Key Requirements:

Strong demonstrable experience managing enterprise technology implementations, with proven experience leading customer onboarding, training programs, and change management initiatives at scale

• Strong program management capabilities including coordinating parallel workstreams, dependencies, and stakeholder management from technical teams to C-suiteSolid technical knowledge across modern cloud infrastructure and software technologies (AWS, Azure, Kubernetes, CI/CD, REST APIs) from either commercial experience or Bachelor's degree in Computer Science, Information Systems, or related field
• Demonstrable experience leading discovery processes and process mapping using various frameworks and methodologies
• Excellent communication and documentation skills with ability to present complex technical ideas and AI automation solutions to both technical and non-technical stakeholders
• Business proficiency in Spanish and English; additional European languages a plus
• Ability to travel up to 25% of the time
• Desired Qualities
• Hands-on experience with enterprise automation platforms (UiPath, Automation Anywhere, Blue Prism, Celonis) and relevant certifications (PMP, PRINCE2, Agile)

Background in process optimization, business process management, or digital transformation with track record of successful change management in large organizations

• Self-starter who thrives in fast-paced, founder-led environments with comfort navigating ambiguity and creating structure in undefined scenarios
• Strong analytical skills for tracking program metrics and demonstrating customer value
• Willingness to actively use AI tools to enhance productivity and preference for flat organizations with direct impactWhy join Maisa! You will be joining one of Europe’s most exciting early-stage AI start-ups, where you’ll have the opportunity to work with cutting-edge Agentic Process Automation that’s reshaping how enterprises approach AI deployment. You will get to directly influence how major multinational organizations transform critical business processes, working on genuinely differentiated technology that solves real enterprise AI challenges.

Following our recent $25m Seed Round, backed by leading Venture Capital firms including Creandum, Forgepoint, NFX, and Village Global, we’re scaling quickly and realising significant enterprise traction. This is your opportunity to help solve real AI enterprise challenges, working alongside deep technical and industry experts, where you will be challenged daily and expedite your learning and development. The Culture is OURS to CreateWe’re still shaping how we work together—and that’s part of what makes joining Maisa now specifically exciting.

Everyone who joins has the opportunity to influence how we collaborate, connect, and build our culture. Rather than inheriting a finished playbook, you’ll have a voice in creating it.