Support Analyst

Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster.

We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, highlighting our commitment to employee wellbeing and a strong workplace culture.

Creatio is looking for a Support Analyst to join our Global Customer Support Division. This role focuses on in-depth analysis, diagnosis, and resolution of complex user cases related to the Creatio product line, as well as continuous knowledge sharing and collaboration with internal technical teams.

What You Should Expect From Us

• The award-winning product (a Leader in Gartner Quadrants) to be proud of
• A remote-first hybrid model: while giving plenty of space for personal focus, we encourage regular meetings in one of our five hubs worldwide
• Culture of genuine care, ownership, dedication, and high standards
• A vibrant corporate life: explore your teammates’ cultures in online and offline events, take part in sports competitions, art masterclasses, and unforgettable parties
• Health support: multiple medical insurance options provided with our trusted partner
• Competitive pay for all team members
• Paid leave options for life events, sickness, and more
• A modern and welcoming hub in the Kyiv city center for collaboration or focused work