Solutions Consultant with Icelandic and English

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Join TELUS Digital Bulgaria as a Solutions Consultant with Icelandic and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.

We offer:

Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term homeFlight Tickets Covered - we handle your travel to Sofia

• Financial support during relocation
• Fully paid training Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonusesKey Responsibilities:

Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers

Engage customers through multiple channels, including phone, email and chat

Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores Collaborate with team members to share best practices and contribute to the knowledge base Participate in ongoing training and stay updated on product knowledge and industry trendsWhat You'll Need:

Fluent Icelandic and English communication skills

• Strong interpersonal abilities and customer service orientation
• Ability to follow structured guides and processes
• Excellence in active listening and problem-solving
• Adaptable and quick to learn new processes and technologies Self-motivated with a passion for customer satisfaction
• Ideal Candidate Profile:

Customer-focused mindset and delivering exceptional service Excellent communication style, ability to explain complex concepts simply

• Ability to troubleshoot issues and find creative solutions
• Collaborates and shares knowledge, and contributes positively to team dynamics
• Embraces change, learns quickly, and maintains composure under pressure
• The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.

At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners. Vertu í liði með okkur! Við leitum að áhugasömum starfsmönnum í þjónustuverið okkar! Hefur þú áhuga á starfi sem þjónustufulltrúi? Við bjóðum upp á lifandi vinnustað þar sem þjónusta við viðskiptavini er í fyrirrúmi í öllu sem við gerum. Þú munt fá tækifæri til að starfa í faglegu umhverfi þar sem áhersla er lögð á ánægju viðskiptavina og persónulega þróun. Við metum hollustu, samskiptahæfni og jákvæða nálgun við úrlausn verkefna.#LI-DNI #ID

Job

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer StatementAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.