SIAM Operations Lead with German

Technologies we use

About the project

Your responsibilities

• Ensure services are delivered in line with contractual commitments and agreed SLAs, proactively monitoring performance and identifying improvement opportunities.
• Build and maintain strong relationships with client stakeholders, understanding business needs and aligning service delivery accordingly.
• Lead day-to-day operational activities within assigned service areas and collaborate with technical teams to ensure effective service delivery.
• Coordinate internal and external service providers to achieve seamless end-to-end service delivery across the service landscape.
• Act as a key operational interface between suppliers, service towers, and client stakeholders.
• Monitor, analyze, and report on KPIs and SLAs, taking corrective actions and supporting service recovery when required.
• Drive continuous improvement by identifying enhancement opportunities and facilitating service review and improvement planning sessions.
• Support Service Delivery Managers in managing service teams and provide guidance to junior colleagues where applicable.

Our requirements

• You have proven experience in IT service management, ideally in a client-facing role.
• You bring experience as a Service Manager or Service Delivery Manager within a complex IT environment.
• You have a strong understanding of the ITIL framework and its practical application.
• You have experience working in multi-vendor environments and are familiar with SIAM (Service Integration and Management) principles.
• You understand supplier governance, service integration, and end-to-end service management.
• You can analyze service performance data and use insights to drive service improvements.
• You demonstrate excellent communication and stakeholder management skills.
• You are fluent in German and English, both spoken and written; relevant certifications such as ITIL Foundation (or higher) and SIAM Foundation are an advantage.

What we offer

• Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Benefits