ServiceNow HRSD Developer

Technologies we use

About the project

Your responsibilities

• Develop, configure, and customize ServiceNow HRSD applications and services including AI Agents
• Collaborate with HR and IT teams to gather requirements and design effective solutions.
• Implement and maintain HR processes, including employee lifecycle management, case management, and knowledge management.
• Ensure the seamless integration of ServiceNow HRSD with other enterprise systems.
• Provide technical support and troubleshooting for ServiceNow HRSD-related issues.
• Stay current with ServiceNow HRSD updates and new features, and implement enhancements as needed.
• Contribute to continuous improvement initiatives to optimize HR service delivery.
• Conduct training sessions and create documentation for end-users and administrators.
• Work in a fast-paced, dynamic environment and manage multiple projects simultaneously.

Our requirements

• Around 10 years of experience in HR processes, including minimum 3 years of experience working with ServiceNow HRSD.
• Strong understanding of HR processes, such as employee lifecycle management, case management, and knowledge management.
• Experience in requirements gathering, and solution design.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
• Basic knowledge about Generative AI in the context of ServiceNow platform. Ideally proficiency in Now Assist including AI Agents.
• ServiceNow CIS-HRSD certification is preffered.

What we offer

• Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Benefits