Service Desk Specialist

Rekrutujemy dla

Twój zakres obowiązków

• Provide advanced technical support to end-users via phone, email, and chat, resolving complex issues related to hardware, software, network connectivity, and other IT services.
• Own, troubleshoot, diagnose, and resolve technical problems, identify root causes, and implement effective solutions.
• Escalate unresolved issues to appropriate IT teams or vendors, following established procedures.
• Proactively monitor system performance and identify potential issues before they impact end-users. (e.g. Network, End-user devices)
• Create and maintain comprehensive documentation, including knowledge base articles, troubleshooting guides, and user manuals.
• Contribute to the development and implementation of service desk processes and procedures, aiming for continuous improvement.
• Assist with IT projects and initiatives as needed, such as software deployments and hardware upgrades.
• Stay up-to-date with the latest technologies and industry best practices.
• Mentor and train junior service desk team members.

Nasze wymagania

• Proven experience (3+ years) as a Service Desk expert or in a similar IT support role.
• Having the attitude of 'I am here to help you' and being a 'hands-on' person.
• Detailed knowledge of Windows and macOS operating systems, Google Workspace, Microsoft Office Suite, Active Directory, Entra ID, and common business applications.
• Understanding of networking concepts, including TCP/IP, DNS, and DHCP.
• Experience with IT service management tools (e.g. ServiceNow,) and remote support technologies.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical information clearly to non-technical users.
• Fluent English.
• Ability to work independently and as part of a team.
• Relevant IT certifications (e.g., ITILV3/4, CompTIA A+) are a plus.

To oferujemy

• Stable employment in an international and constantly developing company.
• Possibility to work in international working environment.
• Additional benefits (like life insurance, private healthcare, cafeteria system, social fund etc.).
• Possibility to participate in implementation and development trainings.