Senior ServiceNow Portfolio & Delivery Lead (f/m/x)

Technologies we use

About the project

Your responsibilities

• Own the ServiceNow product portfolio and end-to-end demand-to-delivery lifecycle, including prioritization, governance, and executive reporting
• Define and maintain the multi-year ServiceNow roadmap across ITSM, ITOM, ITAM, HRSD, AI, automation, integrations, and platform evolution
• Drive demand evaluation, value assessment, capacity planning, and backlog readiness to ensure delivery alignment with business priorities
• Lead portfolio planning and delivery governance, balancing new initiatives, platform maintenance, compliance, upgrades, and operational needs
• Establish and oversee agile and hybrid delivery practices, ensuring effective collaboration across product, process, architecture, engineering, QA, and operations teams
• Manage release planning and governance, ensuring readiness across testing, approvals, documentation, communications, change management, and operational support
• Monitor portfolio performance, risks, delivery metrics, adoption, and value realization, while serving as the primary escalation point for cross-functional delivery issues

Our requirements

• At least 8 years of hands-on experience with the ServiceNow platform, including enterprise-scale delivery and governance responsibilities
• Proven background in product portfolio management, technology transformation programs, or enterprise platform leadership roles
• Experience leading global, cross-functional teams and coordinating work across multiple stakeholders and delivery partners
• Strong knowledge of demand management, backlog prioritization, capacity planning, release management, performance metrics, and portfolio reporting
• Advanced proficiency in ServiceNow, Microsoft 365, and collaboration, reporting, and portfolio management tools
• Fluent English communication skills with the ability to present recommendations, risks, and strategic outcomes to senior leadership

Optional

• Experience in pharmaceutical, biotechnology, or healthcare environments